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Privacy Policy

  1. Effective Date: 15 September 2026

    This Refund & Cancellation Policy applies to purchases and payments made through the Reliable Gala website, www.reliablegala.in.

    Reliable Gala is a **Wire & Cable Manufacturer and **India’s First Manufacturer-to-Retailer (M2R) business based in Delhi, India. As our products are primarily supplied for B2B and commercial purposes, returns, cancellations and refunds are subject to the terms mentioned below.

    1. Order Cancellation

    Customers may request cancellation of an order before the order has entered production, processing, packing or dispatch.

    Cancellation requests can be submitted through our customer support/contact channels.

    Once an order has entered production, has been customised, packed or dispatched, cancellation may not be possible.

    For OEM, customised, private-label or specially manufactured products, cancellation may not be permitted once production has commenced.

    Reliable Gala reserves the right to accept or reject a cancellation request based on the status of the order.

    2. Refund Eligibility

    A refund may be considered in the following circumstances:

    • Order is cancelled and the cancellation is approved by Reliable Gala.

    • Reliable Gala is unable to supply the ordered product after accepting the order.

    • Payment has been successfully received but the order cannot be fulfilled.

    • Duplicate payment has been made for the same order.

    • A product is confirmed to have a manufacturing defect.

    • An incorrect product has been supplied by Reliable Gala.

    • Any other situation where a refund is required under applicable law or is approved by Reliable Gala.

    Refunds are subject to verification of the relevant transaction and order details.

    3. Non-Refundable / Non-Returnable Situations

    Refunds or returns may not be accepted where:

    • The product has been used, installed or altered.

    • Damage has occurred due to improper handling, installation or storage.

    • The product has been damaged after delivery due to customer handling.

    • The product has been customised or specially manufactured according to customer requirements, except where the product is defective or incorrectly supplied.

    • The customer changes their mind after production or dispatch.

    • The customer provides incorrect billing, shipping or product information.

    • The claim is not supported by sufficient information or evidence.

    • The product has been supplied according to the confirmed order specifications.

    4. Defective or Incorrect Products

    If you receive a product that appears to have a manufacturing defect or is different from the product ordered, please contact Reliable Gala as soon as possible.

    For verification, we may request:

    • Order/invoice number

    • Photographs or videos of the product

    • Product details

    • Packaging photographs

    • Delivery information

    • Other relevant information

    After verification, Reliable Gala may, at its discretion and subject to the circumstances:

    • Replace the product

    • Repair or rectify the issue where applicable

    • Provide an appropriate refund

    • Offer another mutually agreed solution

    5. Transit Damage or Shortage

    Customers should inspect the goods and packaging upon delivery.

    Any visible transit damage, shortage or discrepancy should be reported to Reliable Gala promptly, preferably with photographs/videos and relevant delivery documentation.

    Claims may be subject to verification with the logistics/transportation provider.

    6. Payment Failure

    If money has been debited from the customer’s bank account but the order/payment status on our website shows unsuccessful or incomplete, the transaction may be verified with the applicable payment gateway or bank.

    If the payment is confirmed as received by Reliable Gala but the order cannot be processed, the eligible amount will be refunded.

    The actual time taken for the amount to appear in the customer’s account may depend on the customer’s bank or payment gateway.

    7. Duplicate Payments

    If a customer accidentally makes more than one successful payment for the same order, the duplicate amount will be verified.

    Once confirmed, the eligible duplicate payment will be refunded to the original payment method or through another appropriate method.

    8. Refund Processing

    Once a refund is approved, Reliable Gala will normally initiate the refund within 7 business days, subject to verification and completion of the required refund process.

    After the refund is initiated, the time taken for the amount to reflect in the customer’s bank account or payment instrument may vary depending on the payment gateway, bank or financial institution.

    9. Refund Method

    Where possible, refunds will be processed through the original payment method used for the transaction.

    In cases where the original payment method cannot be used, Reliable Gala may request appropriate bank or payment details from the customer for processing the refund.

    Reliable Gala will never ask customers to share confidential information such as:

    • OTP

    • UPI PIN

    • ATM PIN

    • Internet banking password

    • Card PIN

    • CVV

    10. Partial Refunds

    In certain circumstances, only a partial refund may be applicable.

    The final refund amount will depend on:

    • Nature of the issue

    • Quantity affected

    • Order status

    • Product condition

    • Applicable commercial terms

    • Applicable taxes or statutory requirements

    • Verification of the claim

    Any applicable deductions will be communicated to the customer where required.

    11. Advance Payments

    Where an order requires an advance payment, the advance amount may be used for procurement of raw materials, production, customised manufacturing, packaging or other order-related activities.

    If the customer cancels an order after production or procurement has commenced, the advance may not be fully refundable, subject to the applicable order terms and actual costs incurred.

    For customised or OEM orders, specific advance-payment and cancellation terms may be agreed separately in writing.

    12. GST & Tax Adjustment

    Where a refund relates to an invoiced transaction, any applicable GST, tax adjustment, credit note or other statutory requirement will be handled in accordance with applicable Indian tax laws.

    The final refund amount may therefore depend on the applicable tax and accounting treatment.

    13. How to Request a Refund or Cancellation

    To request a cancellation, return, replacement or refund, customers should contact Reliable Gala through the contact details provided on our website.

    Please provide:

    • Customer/business name

    • Order number

    • Invoice number, if applicable

    • Mobile number/email

    • Reason for the request

    • Payment/transaction reference, where applicable

    • Supporting photographs/videos or other relevant documents

    Our team will review the request and communicate the next steps.

    14. Fraudulent or Unauthorised Transactions

    Reliable Gala reserves the right to investigate transactions suspected of fraud, misuse, unauthorised activity or violation of our Terms & Conditions.

    Refunds may be withheld or delayed while a transaction is being investigated, subject to applicable law.

    15. Changes to This Policy

    Reliable Gala may modify this Refund & Cancellation Policy from time to time.

    Any updated version will be published on this website with the revised effective date.

    Customers are advised to review this policy before placing an order.

    16. Contact Us

    For refund, cancellation, replacement or payment-related queries, please contact:

    Reliable Gala
    Wire & Cable Manufacturer
    Delhi, India

     www.reliablegala.in

    Your Business, Our Support.